Shipping, Exchange & Returns

Free Shipping (Malaysia Nationwide)
FREE shipping for orders above Rm 150
Standard Rate: 
West Malaysia -  Rm 7
Standard Rate: 
Sabah/Sarawak - Rm 15

Flat Rate Shipping (Singapore)
Flat Rate - Rm 45 (1-4 pieces)
Flat Rate - Rm 60 (5-10 pieces)

All goods sold are non-refundable, unless otherwise stated below. 
We strictly do not accept change-of-mind returns or exchanges on free size item and pre-order item.

*Terms and conditions

1. Item must be returned within 7 working days after received date
2. Item must be in original condition with the original packaging
3. Buyer is responsible to bear the delivery cost of returning and resend the item(s)

4. Applicable one time only, for sizeable item in each order

5. Not applicable for items in 'pre-order' category
6. Not applicable for items in 'sales' category
7. Not applicable for items that are damaged or any signs of wear and stain
8. Eligibility for return, refund or exchange is at the sole discretion of hearts & kisses

For full details on our return policy, please visit